Shipping policy

Shipping & Delivery Policy

Tiny Spark Kidswear

Last Updated: 20 October 2026

At Tiny Spark Kidswear, we understand how exciting it is to receive adorable new outfits for your little ones!

We aim to provide a smooth, reliable and convenient shopping experience by delivering your favourite kidswear directly to your doorstep.

Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Coverage

Tiny Spark Kidswear currently delivers products across India through trusted third-party courier and logistics partners.

Our primary shipping and logistics platform is Shiprocket, which works with multiple courier service providers.

Delivery availability depends on the serviceability of the customer's PIN code.

At present, we do not offer international shipping.

2. Shipping Charges

Free Standard Shipping Across India!

Tiny Spark Kidswear offers free standard shipping on all eligible orders delivered to serviceable locations within India.

  • Standard shipping charge: ₹0

  • Minimum order value: No minimum order value required

  • Shipping coverage: Serviceable PIN codes across India

Any additional charges, if applicable to a particular order or service, will be clearly displayed before checkout confirmation.

We do not charge hidden standard shipping fees.

3. Order Processing Time

We aim to process and prepare confirmed orders within 1–2 business days.

Order processing includes:

  • Order verification and confirmation.

  • Product availability checks.

  • Quality and condition checks.

  • Secure packaging.

  • Shipping label generation.

  • Courier pickup arrangements.

Business days generally exclude Sundays and applicable public holidays.

Orders placed during weekends, holidays or peak sale periods may require additional processing time.

Once your order has been dispatched, you will receive shipping information through the available communication channels.

4. Estimated Delivery Time

Our estimated standard delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier availability.

Delivery timelines may vary based on:

  • Destination PIN code.

  • Courier serviceability.

  • Distance from the dispatch location.

  • Local delivery operations.

  • Public holidays and festivals.

  • Weather conditions.

  • Unexpected transportation disruptions.

The estimated delivery date shown during checkout or through the courier tracking system is an estimate and may change.

While we make reasonable efforts to ensure timely delivery, exact delivery dates cannot always be guaranteed.

5. Order Tracking

Once your order has been shipped, tracking details will be shared through one or more available channels, such as:

  • Email.

  • SMS.

  • WhatsApp.

  • Order status or tracking page, where available.

Tracking details may include:

  • Courier partner name.

  • Tracking number or AWB number.

  • Shipment status.

  • Estimated delivery date.

Customers can track their shipments using the tracking information provided.

Please allow some time after dispatch for the courier tracking system to display its first update.

6. Courier & Logistics Partners

Tiny Spark Kidswear uses Shiprocket and its associated courier partners for order fulfilment and delivery.

The courier partner assigned to an order may vary depending on:

  • Delivery location.

  • PIN code serviceability.

  • Shipment weight and dimensions.

  • Courier availability.

  • Operational requirements.

Courier partner selection is generally managed by Tiny Spark Kidswear or its logistics platform.

7. Delivery Address & Contact Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that the following details are correct:

  • Recipient's full name.

  • Complete delivery address.

  • House, flat or building number.

  • Street, area and landmark, where applicable.

  • City and state.

  • Correct PIN code.

  • Active mobile number.

Incorrect or incomplete shipping information may cause delivery delays or unsuccessful delivery attempts.

If you notice an error in your delivery details, please contact us as soon as possible.

Address changes may not be possible once an order has been dispatched.

8. Delivery Attempts & Failed Deliveries

Courier partners may attempt delivery according to their operational procedures.

A delivery attempt may fail because of:

  • Incorrect or incomplete address.

  • Unavailable recipient.

  • Incorrect or unreachable mobile number.

  • Customer refusal to accept the shipment.

  • Restricted or inaccessible delivery location.

If delivery is unsuccessful, the courier partner may attempt redelivery or mark the shipment for Return to Origin (RTO).

Customers are encouraged to respond promptly to genuine courier communications.

If an order is returned to us due to an incorrect address, repeated customer unavailability or refusal without a valid reason, we will contact the customer to discuss available options.

Any proposed redelivery charges will be disclosed before the customer agrees to reshipment.

Such charges will not apply where the failed delivery resulted from our error or a valid consumer complaint.

9. Delayed Shipments

We understand that delivery delays can be disappointing.

Although we work with logistics partners to minimise delays, shipments may occasionally be affected by circumstances beyond our reasonable control.

If your order is delayed:

  1. Check the latest courier tracking information.

  2. Allow for any updated delivery estimate communicated by the courier.

  3. Contact Tiny Spark Kidswear if the shipment appears significantly delayed or tracking has stopped updating.

Our support team will assist with tracking and, where appropriate, raise an escalation with the courier partner.

Where an order cannot be delivered within the agreed or legally applicable timeframe, we will provide an appropriate resolution, including cancellation or refund where required by law.

10. Lost or Missing Shipments

If your order is confirmed lost during transit or cannot be located after investigation, please contact Tiny Spark Kidswear.

We will coordinate with the courier or logistics provider to investigate the issue.

Where the order is confirmed lost before successful delivery, we will arrange an appropriate resolution, which may include:

  • Reshipping the product, subject to availability.

  • Offering a suitable replacement with customer agreement.

  • Providing a refund.

Customers will not be required to bear the loss of an undelivered shipment where Tiny Spark Kidswear is legally responsible for delivery.

11. Damaged or Incorrect Deliveries

We take care when packing our products.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number.

  • Registered contact details.

  • Clear photographs of the product.

  • Photographs of the packaging, if relevant.

  • A brief description of the issue.

We will review the concern and arrange an appropriate resolution in accordance with our Return, Refund & Exchange Policy and applicable consumer protection laws.

The 48-hour reporting request helps us investigate courier-related issues promptly and does not limit statutory consumer rights.

12. Cash on Delivery (COD)

Cash on Delivery may be available for selected orders and serviceable PIN codes if this payment option is enabled at checkout.

COD availability depends on courier support and applicable order conditions.

If COD is available:

  • Customers must provide a valid contact number and complete delivery address.

  • The payable amount will be displayed during checkout.

  • Customers should pay only the amount shown on the confirmed order.

  • COD orders may be subject to additional verification before dispatch.

Tiny Spark Kidswear reserves the right to restrict COD availability for legitimate operational or fraud-prevention reasons, subject to applicable law.

If COD is not displayed at checkout, customers must choose another available payment method.

13. Order Cancellation Before Dispatch

Customers may request cancellation before their order has been dispatched.

To request cancellation, please contact our customer support team with your order number.

Once an order has been handed over to the courier partner, cancellation may no longer be possible.

In such cases, eligible returns may be requested after delivery in accordance with our Return, Refund & Exchange Policy.

For successfully cancelled prepaid orders, refunds will be processed according to our published refund terms and applicable law.

14. Returns & Exchanges

Returns and exchanges are governed by our Return, Refund & Exchange Policy.

For eligible standard customer-requested returns or exchanges:

  • Requests must generally be submitted within 7 calendar days of delivery.

  • Products must meet the applicable return conditions.

  • A ₹99 logistics charge applies to approved customer-requested returns or exchanges, as disclosed in our return policy.

No return shipping charge applies to valid claims involving incorrect, damaged, defective or materially misdescribed products.

For complete details, please refer to our Return, Refund & Exchange Policy available on our website.

15. Shipping During Festivals & Sale Periods

During major festivals, promotional campaigns or periods of high order volume, order processing and courier delivery may take longer than usual.

We recommend placing orders in advance when purchasing outfits for birthdays, festivals, celebrations or special occasions.

If we become aware of a significant fulfilment delay, we will make reasonable efforts to inform affected customers.

16. Customer Support

For shipping, tracking, delivery or order-related assistance, please contact:

Tiny Spark Kidswear

Website: https://tinysparkkidswear.com

Email: tinyspark.kidswear@gmail.com

WhatsApp: +91 7796415879

Business Location: Pune, Maharashtra, India

Please include your order number when contacting us so we can assist you efficiently.

17. Shipping Policy Updates

Tiny Spark Kidswear may update this Shipping & Delivery Policy to reflect changes in shipping services, courier arrangements, delivery coverage or applicable legal requirements.

The latest version will be published on our official website.

Any changes will remain subject to applicable consumer protection laws.

Thank you for choosing Tiny Spark Kidswear!

Little Looks, Big Smiles!