Refund policy

Return, Refund & Exchange Policy

Tiny Spark Kidswear

Last Updated: 20 October 2026

At Tiny Spark Kidswear, we want every little one to look adorable and feel comfortable. We carefully select and pack our products to provide a pleasant shopping experience.

If you are not satisfied with your purchase, please review our return, refund and exchange policy below.

1. Return & Exchange Eligibility

We accept eligible return and exchange requests within 7 calendar days from the date of delivery.

To qualify for a standard return or exchange:

The product must be unused, unworn and unwashed.
All original tags and labels must remain attached.
The product must be returned in its original condition.
The original packaging should be retained wherever possible.
Valid order details or proof of purchase must be provided.
The request must be submitted within 7 calendar days of delivery.

Products that do not meet these conditions may be declined for standard change-of-mind returns or exchanges.

These conditions do not restrict your statutory rights concerning defective, damaged, incorrect or misdescribed products.

2. Return & Exchange Charges

A. Customer-Requested Returns or Exchanges

A charge of ₹99 per approved return or exchange request applies to:

Size exchanges requested by the customer.
Change-of-mind returns.
Returns due to personal preference.
Exchanges for another available size, colour or style.

The ₹99 charge covers return or exchange logistics and will be communicated before the request is processed.

For approved refunds, the applicable ₹99 charge may be deducted from the refund amount with prior disclosure.

B. Wrong, Damaged or Defective Products

No return or exchange shipping charge will apply if:

You receive an incorrect product.
The product arrives damaged.
The product has a manufacturing defect.
The product materially differs from its description.

Tiny Spark Kidswear will arrange an appropriate resolution, including a replacement, exchange or refund, in accordance with applicable consumer protection laws.

3. Size Exchanges

We understand that choosing the correct size for growing children can sometimes be difficult.

One standard size exchange is permitted per eligible order item.
Exchange requests must be submitted within 7 calendar days of delivery.
Exchanges are subject to product and size availability.
A ₹99 exchange charge applies to customer-requested size changes.
If the requested size is unavailable, our support team will discuss the available return or refund options.

We recommend reviewing the product size chart before placing an order.

4. Non-Returnable Products

For ordinary change-of-mind returns, the following items may be excluded where clearly identified before purchase:

Innerwear and other hygiene-sensitive garments.
Personalised or customised products.
Products marked as final sale or non-returnable before checkout.
Products that have been worn, washed, altered or damaged after delivery.
Products returned without original tags, where required for standard return eligibility.

These exclusions do not affect legal remedies for defective, damaged, incorrect or misdescribed products.

5. How to Request a Return or Exchange

To initiate a request, contact Tiny Spark Kidswear through:

Call/WhatsApp: +91 7796415879 (Fast Process)

Email: tinyspark.kidswear@gmail.com (Optional/relatively slow process)
Please provide:

Your order number.
Your registered name and contact number.
The product you wish to return or exchange.
The reason for the request.
Clear photographs, where relevant.

Our support team will review your request and provide further instructions.

Please do not send products back without receiving return instructions from our team.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Share your order number and clear photographs showing the issue.

We will review the concern and arrange an appropriate resolution.

The 48-hour reporting period helps us investigate shipping-related issues promptly. It does not remove your rights under applicable consumer protection laws.

7. Return Pickup & Inspection

Once your return request is approved:

We will provide return pickup or shipping instructions.
Reverse pickup may be arranged through Shiprocket or another courier partner, subject to service availability.
Customers must securely pack returned products to prevent damage during transit.
Returned products will undergo inspection after receipt.

If reverse pickup is unavailable, our support team will provide alternative return instructions.

Do not send products to our business address without prior confirmation.

8. Refund Process

Once the returned product has been received and inspected, we will notify you of the refund decision.

For approved standard returns:

Refunds are generally initiated within 3–5 business days after successful inspection.
Applicable return charges will be deducted where previously disclosed.
The time required for the amount to appear in your account depends on your bank or payment provider.

For prepaid orders, refunds will normally be issued to the original payment method.

For Cash on Delivery (COD) orders, refunds may be processed through a verified UPI ID or bank account provided by the customer.

Refunds for valid statutory consumer claims will be handled in accordance with applicable law.

9. Order Cancellation

Customers may request cancellation before an order has been dispatched.

To request cancellation, contact us immediately through WhatsApp or email with your order number.

If the order has already been dispatched, cancellation may not be possible. You may instead request an eligible return after delivery.

For successfully cancelled prepaid orders, the refund will be initiated through the original payment method.

10. Refund Delays

If your refund has been approved but has not appeared within the expected processing period:

Check your bank or payment account.
Allow for any additional processing time required by your payment provider.
Contact Tiny Spark Kidswear with your order number and refund details.

We will assist you in reviewing the refund status.

11. Customer Support & Grievances

For returns, exchanges, refunds or order-related concerns, contact:

Tiny Spark Kidswear

Email: tinyspark.kidswear@gmail.com

WhatsApp: +91 7796415879

Website: https://tinysparkkidswear.com

Location: Pune, Maharashtra, India

For formal consumer grievances, the designated grievance officer's name, contact details and applicable business address will be published in our Contact Information or Legal Notice.